Privacy notice

  1. US Privacy Statement
  2. What personally identifiable information does 3DLettering.com request?
  3. What about web site "cookies"?
  4. How does 3DLettering.com use personally identifiable information about me?
  5. With whom might 3DLettering.com share personally identifiable information about me?
  6. Does 3DLettering.com conduct special programs that use personally identifiable information?
  7. How can I limit the use and sharing of personally identifiable information about me?
  8. How can I access or update information about myself?
  9. How is my personally identifiable information protected?
  10. How may I contact 3DLettering.com?

1. US Privacy Statement

At 3DLettering.com we value the trust of our customers. To earn your trust, we respect your privacy in handling personally identifiable information relating to you and your transactions with us, whether at one of our stores, through our 3DLettering.com mail-order catalog business operated in the United States, or on our 3DLettering.com Internet web site operated in the United States. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.


2. What personally identifiable information does 3DLettering.com request?

We collect personally identifiable information that you voluntarily provide to us when you register on the site, complete an application, request a catalog, place an order, enroll in a promotional or rewards program, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, mailing address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information.

You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process your orders or to send you offers or information that you request.


3. What about web site "cookies"?

In order to use our web site, your computer must accept the use of cookies, which are s mall data files that are stored on your computer's hard drive. Cookies do not contain personally identifying information and do not give us control over your computer. Some of our business allies whose sites are accessible from our site may also use cookies, but we have no access to or control over these cookies. The information that we store in cookies is used to track your activity at our web site and to access your individualized settings (such as your online shopping cart) to make your visit more convenient and to make it unnecessary for you to re-enter this information when you make return visits to our site. We also use cookie data when you have expressly requested to use our "auto login" feature, which automatically accesses user ID and password information in order to automatically log you into the site.


4. How does 3DLettering.com use personally identifiable information about me?

The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information.


5. With whom might 3DLettering.com share personally identifiable information about me?

We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorized by you at the time the Information is collected.

We contract with third parties to provide specific products or services to you. For example, we use a credit card company to process credit card applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to administer the 3DLettering.com credit card program; an outside shipping company to ship orders; outside direct mail and catalog vendors to provide customers with product and sale information; and we use outside service providers to operate our web site and to send e-mails to customers and prospective customers. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorization.

We may share your personally identifiable information within the 3DLettering.com family of businesses - including our retail, mail-order catalog, and online operations - in order to send you information and to cater to your shopping preferences.

We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to 3DLettering.com customers. We may share non-identifiable aggregated information with these companies, and, in addition, we may provide them with mailing address information so that they may extend offers to you. We will not disclose your e-mail address, telephone number, or credit card account information for these purposes.

To make online shopping more convenient for you, our web site provides access to other companies' web sites or co-branded web sites that may be designed to look similar to our web site; these sites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our web site, that company may provide us with the information you have given to them (except in the case of credit application information, financial background or health information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies' web sites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company's web site if you have any concerns about how information may be collected or used. If you make a purchase or request a service from a featured company that you access through a frame on our web site, information relating to that transaction will be available to us as well as the featured company.


6. Does 3DLettering.com conduct special programs that use personally identifiable information?

We occasionally conduct surveys, contests, or other promotional programs that involve the collection of personally identifiable information, and we may send promotional emails to such participants from time to time. Participation in these programs is completely voluntary, so that you have a choice whether to disclose the requested information without limiting your ability to place orders for products and services. Information requested may include contact information (such as name and shipping address), and demographic information (such as gender, zip code, or age). Contact information will be used to notify participants of the outcome of such promotions. Survey information may be used or disclosed for purposes of monitoring or improving the performance of our retail, catalog, or web site operations.

We generally do not collect information through our web site from children under age 13. If we conduct a special online program that is open to children, children under age 13 will be permitted to participate only with the consent of a parent or guardian or will otherwise be given the opportunity to participate without the need to provide personally identifying information.


7. How can I limit the use and sharing of personally identifiable information about me?

You may decline to receive promotional e-mail from us. Every promotional e-mail we send contains instructions and an Internet link to opt out of future e-mail promotions. You may also opt out of promotional e-mails by sending an e-mail request to support@3DLettering.com or by calling us 818-881-0000.

You may ask us to refrain from providing personally identifiable information about you for marketing purposes to other companies with which we have marketing relationships and you may request to be removed from our catalog and mailing lists, all by calling us, 818-881-0000 by writing to us at Imager Solution Inc. 18424 Ventura Blvd. Tarzana, CA 91356.

This Privacy Statement was posted on July 30, 2004. We reserve the right to change our data practices from time to time. The current Privacy Statement will always be posted online at http://www.3DLettering.com/privacy. If we revise our Privacy Statement, you may decline to permit us to use your personally identifiable information under the new policy by notifying us as described above.


8. How can I access or update information about myself?

It is important that our databases are accurate and up-to-date. To access and make appropriate changes or deletions to information relating to your use of our web site, select "Login" and then "Change Your Profile" at http://www.3DLettering.com. For access to other information about you that we may maintain, please contact us in one of the ways provided below so that a customer specialist may assist you with your request. Callers must verify their identity before being granted access to any information.


9. How is my personally identifiable information protected?

We have implemented numerous safeguards to reasonably and adequately protect personally identifiable information.

Our databases are protected by physical, technical, and procedural measures that restrict information access to authorized persons in accordance with this Privacy Statement. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

When personally identifiable information is collected through our web site, the transmission is encrypted using industry-standard Secure Socket Layer ("SSL") technology and sensitive information such as credit card numbers or account information is encrypted for further protection. Our web site is a "Secure Site" recognized by VeriSign, a leading computer network security company.

You also play a valuable part in security. Your password to access our web site should never be shared with anyone and should be changed frequently. After you have finished using our site, you should log out and exit your browser to prevent unauthorized users from returning to your online 3DLettering.com account.

If you believe that someone has improperly used personally identifiable information about you or has made purchases that you did not authorize, please contact us immediately in one of ways provided below. We are a member of BBBOnline, the online customer service area of the Better Business Bureau, and we will strive to resolve any customer service complaints promptly in accordance with BBB procedures.


10. How may I contact 3DLettering.com?

If you have any questions about our handling of personally identifiable information, please contact us at support@3DLettering.com. Alternatively, you may call us at 818-349-6000 20810 Plummer St. Chatsworth, CA 91311.